Mức lương: Thoả thuận Loại hình: Toàn thời gian Chức vụ: Nhân viên Kinh nghiệm: 3 nămphần mềmtechnicalhardwareautomation
Mô tả việc làm
1. Customer Support:
– Receive and process customer support requests via phone, email, chat, and other channels
– Diagnose and resolve technical issues related to computers, networks, software, and other IT systems
– Provide guidance and support on the use of company products and services
– Enhance customer satisfaction by providing professional and attentive support
2. System Administration:
– Administer and maintain computer systems, networks, and software
– Create hardware, software, and system documentation
– Monitor and supervise system performance, identify and resolve issues promptly
– Update and install software patches and new software as needed
3. Process Automation:
– Analyze and automate service processes to improve efficiency
– Utilize automation tools to reduce request processing time and increase productivity
– Develop and implement automation solutions that align with company needs
4. Reporting:
– Collect and analyze data related to Service Desk operations
– Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc
– Propose process and service improvement solutions based on collected data
– Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
Yêu cầu tuyển dụng
1. Knowledge:
– 3+ years of experience working in IT, with a focus on Service Desk
– Understanding and application of ITIL, ITSM (especially implementation)
– Knowledge of computer system, network, and software administration
– Understanding of network system design
– Ability to present and communicate performance reports effectively
2. Skills:
– Excellent communication and customer service skills
– Problem-solving skills and strong analytical thinking
– Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)
– Fluency in using computers and office software applications
– Basic English communication skills
3. Qualities:
– Highly responsible, meticulous, and detail-oriented
– Ability to work independently and as part of a team
– Customer-centric approach, always striving to deliver the best customer experience
– Fast learner and adaptable to new work environments
Quyền lợi công việc
– A dynamic, open, and inclusive work environment that promotes a culture of learning.
– Trust and empowerment for you to engage with and address real-world challenges from the market.
– A fast-track career development path with competitive compensation.
– Year-end bonuses based on business performance.
– Special policies from YODY (Tet gifts, internal purchase discounts, etc.).
– Full participation in social insurance, health insurance, and unemployment insurance.
– Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Thời Trang Yody – Chi Nhánh Hải Dương
Hết hạn: 24/07/2024
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